Phishing and Fake Messages

What is phishing

Phishing is when scammers send fake emails texts or direct messages pretending to be someone you trust. They might say they are from your bank a delivery company the government or even a friend or family member.

Their goal is usually to get you to click a link or give away personal details like passwords or bank info.

These scams do not hack into your accounts. They trick you into letting them in by making their messages look real.

What phishing messages might look like

Here are some examples of fake messages:

• A message saying your bank account is locked and asking you to click a link.
• A message saying you need to pay a fee to receive a delivery.
• A message offering a tax refund if you log in.
• A message from someone you know asking for help with money or information.

Even messages that look professional or have logos can be fake. That is why it is important to be cautious with every message you get.

How to spot a fake message

Ask yourself these questions:

• Does the message sound scary urgent or emotional.
• Is it asking for your password PIN or bank details.
• Does the website link look strange or have spelling mistakes.
• Did the message come out of the blue.
• Does the email address or phone number look slightly wrong.

If even one thing feels off it is worth stopping and checking with someone you trust.

How to stay safe

Do not click strange links. If you get a message with a link go to the company’s real website or app instead.

Check who sent it. Tap or hold on the sender’s name to see the full email or number. If it is slightly off it could be fake.

Never share private or payment details in messages. Real companies will not ask for your login PIN or security codes.

Use this simple method

Stop. Take a moment before you click or reply.

Challenge. Ask yourself could this be fake. It is always okay to say no or ask questions.

Protect. Tell a parent or trusted adult. They can help you report it or call your bank if needed.

How to report a scam

Scam emails. Forward to report at phishing.gov.uk

Scam texts. Forward to 7726. This is free.

On social media. Block the person and report the account.

Always speak to someone you trust if a message feels wrong. You do not have to deal with it alone.

If you already clicked or replied

Do not panic. Mistakes happen. What matters is what you do next.

• Change your password for the account right away.
• Turn on two step verification to keep it safe.
• Tell your bank if you shared payment information.
• Report the scam so it does not happen to someone else.
• Watch your account to check for anything unusual.

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The quicker you act the more you can limit the damage.

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