Malware and Device Infections

What is malware

Malware simply means “malicious software.” It is a type of harmful programme that can get into your phone, tablet or computer without you realising. Once it is in, it can watch what you do, steal your passwords, or even damage your system.

You might come across malware by clicking a bad link, downloading a fake app, or opening a file that is not safe. It is easy to fall for, but also easy to avoid if you know the signs.

Signs your device might be infected

• Your device becomes really slow, overheats or crashes.
• The battery runs out faster than usual.
• You see strange pop-ups or apps you never installed.
• Your passwords stop working or someone logs into your account.
• Your antivirus has stopped working or disappeared.

If any of these happen, tell someone and get help straight away.

How to stay safe

• Only download apps from official app stores.
• Avoid clicking on random links, even if they come from a friend.
• Keep your apps and device software updated.
• Use antivirus software and make sure it stays switched on.
• Back up your important files so you do not lose your photos or work.
• Delete apps you no longer use.

What to do if you think you have malware

• Disconnect from the internet.
• Run a full antivirus scan.
• Delete any apps or files that you did not install.
• Back up your files and reset the device if needed.
• Change your passwords using a clean device.

Malware is sneaky, but it can be fixed. You are not in trouble for being tricked, but it is important to act quickly.

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